Refund & Return Policy

Last updated: September 2, 2026

Our 30-Day "No Questions Asked" Money-Back Guarantee

At JLOS BEAUTY, we advertise a 30-Day Money-Back Guarantee and state: "Not satisfied? Full refund, no questions asked." We stand by this! True to our word, our customer service team will never ask you why you are returning the product. You do not need to explain your dissatisfaction to us.

However, because skincare products are personal use items subject to strict health, safety, and sanitary regulations, the physical return of the goods must strictly adhere to the mandatory logistical requirements outlined below to qualify for the full refund.

1. Eligibility Requirements for a Full Refund

Tamper-Proof Condition: Because these are cosmetic items applied directly to the skin, we absolutely cannot accept returns of products that have been opened or used. To qualify for a refund, all five items in the Complete Radiance System must be entirely unopened, unused, and in their pristine original factory packaging.

Factory Seals: The original factory tamper-evident seals on every bottle and box must be 100% intact. If the seal is broken, the product is classified as a biohazard for return purposes and is strictly non-refundable.

Note on Satisfaction: We will not ask why you are returning it, but you must decide to return the product before breaking the seal or opening the packaging.

2. The 30-Day Strict Timeline

The 30-day guarantee window begins counting down from the exact timestamp your order payment is successfully processed on our website (not the date of delivery). To qualify, your physically returned package must be received, signed for, and processed by our primary intake warehouse before the expiration of this exact 30-day timeframe.

3. Mandatory Return Authorization (RMA) Process

We do not accept unapproved returns. To facilitate a "no questions asked" return, you must first obtain a Return Merchandise Authorization (RMA) number.

To get an RMA, you must submit a written request via physical certified mail to our administrative processing address (provided upon request via orders@jlosbeauty.com).

Once your certified letter is received, an RMA number will be issued to your email within 7-10 business days.

The RMA number must be printed clearly on the outside of the return shipping box.

4. Return Shipping Logistics

The customer assumes full financial responsibility for all return shipping costs. To ensure your return is logged within the 30-day window, you must use a premium overnight, tracked, and fully insured shipping service with signature confirmation. Original shipping charges are non-refundable.

5. Rejection of Goods

Items returned to us that do not meet the exact criteria listed above (e.g., opened, broken seals, missing RMA, late arrival) will not qualify for the guarantee. Non-qualifying returns will be considered forfeit and will be disposed of for sanitary reasons at the customer's expense; they will not be shipped back to you.

Contact

For questions regarding this Refund & Return Policy, contact us at:
orders@jlosbeauty.com